Express Int’l is first Guyanese-owned firm in Global OA500 2025 Index

See the full statement issued below:

Express International Inc., a premier business process outsourcing (BPO) provider, has achieved a historic milestone by becoming the first and only 100% Guyanese-owned and managed firm to secure placement in the prestigious OA500 2025 Index. The company ranked #1,341 among more than 3,000 verified outsourcing providers worldwide, marking a significant achievement for both the company and Guyana’s growing presence in the global outsourcing market.

This recognition places Express International alongside industry giants like Teleperformance (ranked #1 globally) and Qualfon (#77), which maintain substantial operations in Guyana but are foreign-owned. Unlike these multinationals with 10,000+ seats, Express International has earned this distinction with fewer than 300 seats, demonstrating that specialized expertise and service quality can compete effectively with scale.

“This recognition represents more than just a ranking—it’s validation of Guyana’s potential as a world-class BPO destination and our company’s commitment to excellence,” said Ken Deocharran, CEO of Express International.

“We’ve built our reputation by delivering specialized solutions in the U.S. Transportation, Trucking, and Logistics sectors, where our clients have achieved documented savings of millions of dollars while improving operational quality. Being recognized globally while remaining 100% Guyanese-owned is a testament to the talent and dedication of our team.”

The OA500 Index, published by Outsource Accelerator (the outsourcing industry’s leading authority), provides an objective, data-driven assessment based on multiple factors including service quality, operational efficiency, innovation, and market visibility. Express International’s inclusion highlights the company’s exceptional client outcomes and positions it for accelerated growth.

Express International has established itself as a specialized partner for U.S. clients seeking high-quality, cost-effective solutions without compromising on service excellence. The company’s unique approach combines native English proficiency, cultural alignment with U.S. business practices, and deep domain expertise—particularly in background screening, transportation logistics, and customer experience management.

“While the rankings naturally favor companies with larger scale and global footprints, our inclusion demonstrates that specialized boutique providers can deliver exceptional value,” added Deocharran. “Our clients consistently report not just cost savings of 40- 50%, but also quality improvements and strategic advantages that transform their operations.”

This achievement comes as Guyana continues to emerge as a compelling alternative in the global BPO landscape, offering a stable business environment, strong English-language capabilities, and a growing talent pool. Express International’s recognition helps position the country as a viable destination for international businesses seeking outsourcing solutions.