Local company embracing AI to better serve customers

Local business, Silvie’s Industrial Solutions, has introduced an artificial intelligence (AI) agent into its operations, becoming another Guyanese company that uses such technology to enhance customer service and improve internal processes.

During an interview with the News Room, Chief Operating Officer Shanti Persaud said the AI agent provides solutions for practical challenges, with their system aiding the management of the inventory of thousands of items and helping staff quickly learn product details.

“Having a team member that is new coming on to learn all those items, it is going to be difficult. Part of helping the team serve better to have more knowledge of the items faster was that we wanted something that could help them,” she said.

The AI system assists both employees and customers, and people can interact directly with the agent—even outside of business hours. It was developed in partnership with local tech firms V75 Inc. and Evolve, which the company praised for professionalism and timely delivery.

These local developers are responding to a global challenge – making work faster, more efficient, and reliable. Importantly, it proves that Guyanese companies can attain international technology implementations with all local partners. The Silvie AI agent marks just the beginning of how technology will shape the future of service delivery here.

As technology advances online shopping and services, though not easily adaptable in Guyana, local companies have to create a more service-efficient system.

Shanti said inspiration came partly from international exposure, including trade expos in Japan, but also as the company strives to meet global trends.

“This is where the world is going, and whether we want it or not, if we don’t adapt, we are going to keep doing things the old way and it’s going to cost us more,” Shanti said.

This technology reduces wait times on the switchboard, directs customers to Silvie’s website to place orders, and supports online shopping and delivery in Georgetown, the CEO, Bramanand Persaud, said.

“Something that is going to come on board is that a customer can flash the image of the product and the AI agent is going to recognise that product and match it to our inventory,” Bramanand said.